Applies to Product Orders, Service Requests, or Custom Equipment Orders

At Vibrovia, we aim to deliver defect-free and performance-driven machinery. However, if you face any issue with our product or service, please review the following policy:

1. Returns (Physical Products)

• Return requests must be raised within 7 days of product delivery.

• Products must be unused, in original packaging, and accompanied by a valid invoice.

• Only manufacturing defects or transit damage will qualify for return.

• Customized or made-to-order equipment cannot be returned unless found defective.

2. Inspection & Approval

• Once the return request is received, our quality team will inspect the product.

• If the issue is verified, we will process either a replacement or credit note.

3. Refunds (Advance or Partial Payments)

• Refunds are not applicable once production or dispatch has started.

• Cancellation must be done within 24 hours of order confirmation for a full refund.

• For project-based services, refunds will be subject to service stage and effort invested.

4. Shipping Responsibility

• Customers must bear the cost of return shipping unless otherwise agreed.

• In case of wrong delivery or manufacturing error, Vibrovia will arrange return pickup.

5. Contact

For returns or refund-related queries, please write to us at:
📧 info@www.vibrovia.in
📞 +91-9716017386